Privacy policy

1. Introduction

Welcome to GemoraBond.

This website is operated by Guangzhou Mengdou Trading Co., Ltd.

This Privacy & Cookie Policy explains how we collect, use, store, and share your personal information when you visit gemorabond.com, place an order, contact us, or use our services.

2. Information We Collect

We may collect:

Your name, email address, phone number, billing address, and shipping address.
Order information, product selections, purchase history, and customer service messages.
Pet-related information required for your order, such as pet name, neck size, birth month, selected birthstone, engraving details, or uploaded photographs.
Payment and transaction information provided through Shopify, PayPal, or other payment providers.
Technical information such as your IP address, browser, device type, pages viewed, and shopping activity.

We do not normally store your complete payment card information.

3. How We Use Your Information

We may use your information to:

Process payments and fulfil orders.
Produce personalised or customised products.
Arrange shipping and provide tracking updates.
Handle returns, refunds, exchanges, and customer enquiries.
Improve our products, website, and shopping experience.
Prevent fraud and protect our website.
Send marketing communications where you have agreed to receive them.
Comply with applicable legal, tax, accounting, and regulatory requirements.

Where required by law, we process your information based on your consent, our contract with you, our legitimate business interests, or our legal obligations.

4. How We Share Information

We may share necessary information with trusted service providers, including:

Shopify;
PayPal and other payment providers;
manufacturers and personalisation providers;
warehouses, postal services, and delivery companies;
website, customer service, analytics, email, and advertising providers;
legal, accounting, or regulatory authorities where required.

These providers receive only the information reasonably needed to perform their services.

Because we operate internationally, your information may be processed in countries outside your country of residence.

5. Cookies and Advertising

We use cookies and similar technologies to:

keep the website and shopping cart working;
remember your preferences;
understand website performance;
prevent fraud;
measure advertising results;
show more relevant advertisements.

Essential cookies are required for the website to function. Where required, we will request your permission before using analytics or advertising cookies.

You can manage cookies through our cookie preference banner or your browser settings.

We do not sell personal information for money. However, certain advertising technologies may share limited browsing information with platforms such as Meta or Google, depending on your consent and privacy settings.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to:

fulfil and support your order;
process refunds or disputes;
prevent fraud;
comply with legal, tax, and accounting requirements.

Uploaded photographs and personalisation information will be kept only as long as reasonably necessary to produce the product and provide after-sales support.

We use reasonable security measures to protect your information. However, no online system can be guaranteed to be completely secure.

7. Your Rights

Depending on your location, you may have the right to:

access the personal information we hold about you;
correct inaccurate information;
request deletion of certain information;
withdraw consent;
unsubscribe from marketing emails;
object to certain advertising or data-sharing activities;
submit a complaint to the relevant privacy authority.

You can unsubscribe from marketing emails using the unsubscribe link in the email.

We may need to verify your identity before processing a privacy request.

8. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information directly from children without permission from a parent or legal guardian.

9. Changes to This Policy

We may update this policy when our services, technology, or legal obligations change. The latest version will be published on this page with an updated date.

10. Contact Us

For privacy questions or requests, please contact:

Brand: GemoraBond
Company: Guangzhou Mengdou Trading Co., Ltd.
Website: gemorabond.com
Email: support@gemorabond.com