Terms of service

Last Updated: July 15, 2026

1. OVERVIEW

This website is operated by GemoraBond.

GemoraBond is a brand operated by Guangzhou Mengdou Trading Co., Ltd.

By visiting gemorabond.com, placing an order or using our services, you agree to these Terms of Service together with our Privacy & Cookie Policy, Shipping Policy and Return & Refund Policy.

Please read these terms before using the website.

2. ONLINE STORE TERMS

You must be legally able to make purchases in your country or have permission from a parent or legal guardian.

You may not use the website, online chat or our services for any unlawful, fraudulent, abusive or unauthorised purpose.

We may refuse, hold or cancel an order where we reasonably suspect fraud, payment risk, misuse, incorrect information or a violation of these terms.

3. PRODUCT INFORMATION

GemoraBond offers handmade and made-to-order products, including crystal pet collars, birthstone-inspired accessories and matching jewellery for pet parents.

We make reasonable efforts to ensure product descriptions, photographs, colours, sizes, materials and prices are accurate.

Minor differences may occur because of:

• Handmade production.
• Lighting and photography.
• Different screen settings.
• Natural or decorative material variations.
• Small differences between production batches.

Minor variations that do not affect the normal use, safety or overall design of the product are not automatically considered defects.

4. PRODUCT SIZE AND SAFETY

Customers are responsible for measuring their pet carefully and selecting an appropriate size before ordering.

GemoraBond pet jewellery and crystal collars are primarily decorative accessories.

Unless a product page specifically states otherwise, they should not be used:

• For strong pulling.
• As a restraint product.
• During unsupervised outdoor activity.
• As a replacement for a secure walking collar or harness.

Customers should supervise their pet, check the product regularly and stop using it if it becomes damaged, loose or uncomfortable.

5. ORDERS AND PRODUCTION

Many GemoraBond products are handmade or prepared after an order is placed.

Orders normally require 3–5 business days for production, inspection and preparation before shipment.

Personalised products, special sizes and large orders may require additional time.

After production has started, we may not be able to cancel or change the product size, colour, birthstone, personalisation details or delivery information.

Submitting an order does not guarantee acceptance. We may contact you where payment, address, product or personalisation information requires confirmation.

6. PRICES AND PAYMENT

Prices are displayed in the currency shown on the website or during checkout.

Product prices, promotions, availability and delivery charges may change without notice.

Changes do not normally affect an order that has already been confirmed, except where an obvious pricing, system or technical error has occurred.

Payment must be completed through the payment methods available at checkout.

Customers are responsible for customs duties, import taxes and local charges unless otherwise stated during checkout.

7. SHIPPING AND DELIVERY

Production times, estimated delivery times, tracking, customs charges and delivery responsibilities are explained in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Delays may occur because of customs processing, local courier services, weather, public holidays, incorrect addresses or circumstances outside our reasonable control.

8. RETURNS, REFUNDS AND ORDER PROBLEMS

Returns, exchanges, refunds, cancellations, damaged products and incorrect products are handled according to our Return & Refund Policy.

Customers should contact us before returning any item.

Personalised and special-size products may not be eligible for change-of-mind returns, but this does not affect rights relating to products that are faulty, damaged, incorrectly made or not as described.

Nothing in these terms limits consumer rights that cannot lawfully be excluded.

9. CUSTOMER SUPPORT AND AUTOMATED RESPONSES

We may provide support through Shopify Inbox, email and, where offered, WhatsApp.

Our online chat may display automated greetings, availability messages and pre-set instant answers.

Automated and pre-set responses provide general information only. They do not approve a cancellation, return, exchange, refund or legal claim.

Order-specific decisions are confirmed by our customer service team after the relevant order and evidence have been reviewed.

10. CUSTOMER CONTENT

When you submit a review, photograph, comment, testimonial or other content, you confirm that:

• You own the content or have permission to use it.
• It does not infringe another person’s rights.
• It is not unlawful, misleading, abusive or harmful.

You retain ownership of your content.

Where you submit content for publication, you allow GemoraBond to display it on our website and related brand channels, subject to applicable privacy requirements.

11. INTELLECTUAL PROPERTY

The GemoraBond name, logo, product photographs, written content, graphics, website layout and other brand materials belong to GemoraBond or its authorised licensors.

You may not copy, reproduce, modify, distribute, sell or commercially use this content without prior written permission.

12. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including Shopify, payment providers, delivery companies, review applications, email providers, WhatsApp, analytics services and social media platforms.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the content, availability or independent practices of third-party websites or services.

13. WEBSITE AVAILABILITY AND LIABILITY

We aim to keep our website accurate, secure and available, but cannot guarantee uninterrupted or error-free access.

To the fullest extent permitted by law, GemoraBond is not responsible for indirect or consequential loss arising from use of the website or products.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

14. CHANGES TO THESE TERMS

We may update these terms when our products, website, applications, business practices or legal obligations change.

The latest version will be published on this page with an updated date.

The revised terms apply to future use of the website and future purchases after publication.

15. CONTACT US

For questions about these Terms of Service, contact:

Online Chat:
Use the chat icon on gemorabond.com

Email:
support@gemorabond.com

Brand:
GemoraBond

Operating Company:
Guangzhou Mengdou Trading Co., Ltd.

Business Address:
No. 167 Linhe West Road, Room 1445-N052, Tianhe District, Guangzhou, Guangdong 510000, China