Shipping policy

SHIPPING POLICY

Last Updated: July 15, 2026

Thank you for shopping with GemoraBond.

Many of our products are handmade or prepared after an order is placed. Please allow time for both production and delivery.

1. ORDER PROCESSING

Orders are normally processed within 3–5 business days.

This processing period includes production, preparation, quality inspection and packing before shipment.

Personalised products, special-size products, large orders, promotional periods and public holidays may require additional processing time.

Business days do not include weekends or public holidays.

2. ESTIMATED DELIVERY TIME

After your order has been dispatched, estimated delivery normally takes:

8–12 business days.

The total estimated time from placing an order to receiving it is approximately:

11–17 business days.

These timeframes are estimates and are not guaranteed. Delivery may be affected by customs clearance, the destination, local courier services, weather, public holidays or other circumstances outside our reasonable control.

3. SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, you will receive a shipping confirmation where available.

Tracking information may require some time to appear in the carrier’s system after dispatch.

You may also contact us through the online chat on gemorabond.com if you need help checking an order.

4. SHIPPING ADDRESS

Please check your name, telephone number and shipping address carefully before completing your order.

If you need to change your shipping information, contact us as soon as possible.

Because many products are prepared after ordering, we cannot guarantee that an address or order detail can be changed after production or shipment has started.

GemoraBond is not responsible for delays, failed delivery or additional charges caused by an incorrect, incomplete or inaccessible address provided by the customer.

5. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Customs inspections and clearance procedures may also cause additional delivery delays.

6. DELAYED, LOST OR DAMAGED PARCELS

If tracking has not updated for an extended period, or you believe your parcel may be delayed, lost or damaged, please contact us.

Provide:

• Your order number.
• Your tracking number.
• A description of the issue.
• Photographs of the parcel or product where relevant.

We will review the available tracking information and assist with the carrier investigation.

A delivery delay alone does not automatically mean that a parcel has been lost. Refunds or replacements will be considered after the relevant delivery and carrier information has been reviewed.

7. SPLIT SHIPMENTS

An order may occasionally be sent in more than one parcel because of production arrangements, product availability or different fulfilment locations.

If this happens, you may receive more than one tracking number.

You will not be charged additional shipping fees unless the charge was clearly disclosed before checkout.

8. CONTACT US

For questions about production, shipping, tracking or delivery, contact:

Online Chat:
Use the chat icon on gemorabond.com

Email:
support@gemorabond.com

Please include your order number when contacting us.

Brand: GemoraBond
Website: gemorabond.com
Operating Company: Guangzhou Mengdou Trading Co., Ltd.