Contact information

Thank you for visiting GemoraBond.

For questions about products, sizing, orders, shipping, returns or after-sales service, please contact our customer support team.

Customer Support Email:
support@gemorabond.com

Customer Service Hours:
Monday to Friday, 9:00 AM–6:00 PM (GMT+8)
Closed on weekends and public holidays.

We normally reply within 1–2 business days. During holidays or promotional periods, responses may take slightly longer.

When contacting us about an order, please include:

• Your order number;
• The email address used to place the order;
• A brief description of your question;
• Clear photos or videos if the item is damaged, defective or incorrect.

Business Information

Brand: GemoraBond
Operating Company: Guangzhou Mengdou Trading Co., Ltd.
Website: gemorabond.com
Email: support@gemorabond.com

Returns

Please contact us before returning any product.

Do not send returns directly to the business address or the address shown on the original parcel unless our customer support team has confirmed it.

Once your return request is approved, we will provide the correct return address and instructions.